Frequently Asked Questions

If your order total is higher than €39, we will deliver your items free of charge!

We usually deliver orders to parcel lockers (DPD, OMNIVA, LPEXPRESS), so we recommend choosing this option. Payments are made via online banking.

Please add any notes for the courier and/or picker in the order comments (e.g., about product colour, etc.).

Delivery and pick-up options available in the www.herba.lt online store:

If the Omniva, LP Express, Itella or other locker you selected is full, your order may be redirected to the nearest available locker.

If you entered an incorrect mobile phone number during checkout, the courier or parcel locker service will not be able to contact you and the parcel will not be delivered.

If you receive a damaged shipment upon delivery, please make a written note to the courier.

If you experience any issues with delivery or collection, please contact us at +370 5 2754127; +37061140732 or by email at info@herba.lt. Please provide your order number and any additional information that will help us identify the problem faster.

P.S. For deliveries to the Curonian Spit, please contact us before placing your order.

When ordering, payments are made via online banking. Cash payment to the courier or at a parcel locker is not available.

You can choose SEB, Paysera/Mokejimai.lt (all other banks).

How to buy?

Carriers do not accept cash for orders, and payment at a parcel locker terminal is not available.

We will deliver the items to the specified address within 2–3 business days from the date your payment is received.

We deliver free of charge with a Venipak courier and to Omniva, DPD, and LPEXPRESS parcel lockers if the order total is €39 or more. If the order total is less than €39, you will need to pay an additional delivery fee of €2.5 (parcel locker) or €3.5 (courier).

A €10 administration fee applies to orders under €15.

If you purchased an item and want to return it for any reason (wrong size, colour, etc.), please contact us regarding the return. Items are accepted back only if the packaging is not torn/damaged and the product has not been used. The customer is responsible for arranging the return shipment; couriers are not dispatched to collect returned items.

If you made a direct bank transfer to the company account (not via the payment collection service by choosing Paysera or SEB), please email a copy of the payment confirmation to info@herba.lt.

Since June 2014, new requirements of the Consumer Rights Directive regarding consumer protection have been in force. The new requirements apply to distance selling, i.e. purchases made online, by phone, by mail, and outside business premises (e.g. at home, at workplaces, on a seller-organised tour or a presentation in a café). More information about consumer rights is available on the Lithuanian State Consumer Rights Protection Authority website: www.vvtat.lt.

Payment details

Office hours: Mon–Thu 08:30–17:00, Fri 08:30–16:00.

The consumer has the right, without incurring additional costs and without giving any reason, to withdraw from a contract concluded online within 14 days and return the goods, even if they were purchased at a discount or during a sale (exceptions are provided for in Article 6.22810(2) of the Civil Code). Returned goods must be undamaged, unused, and in their original commercial condition. If the seller did not inform the consumer about this right, the consumer may withdraw from the contract within 12 months.

The consumer must notify the trader of the withdrawal by submitting a properly completed standard withdrawal form (which should be made available in the online store) or by making a clear statement of their intention to withdraw from the contract. No later than 14 days from the date of such notification, the consumer must return the goods to the trader.

Upon receiving the consumer’s notice of withdrawal, the trader must refund all amounts paid by the consumer within 14 days, including the delivery costs paid by the consumer.

The trader may withhold the refund until the goods are returned or until the consumer provides evidence that the goods have been sent back.

The Buyer has the right to return to the Seller the goods ordered or purchased in the Online Store that are not listed in these return rules, by withdrawing from the sales contract in respect of all or part of the goods included in the order. To exercise this right, the Buyer must: